Refund and Returns Policy

Overview

Our Commitment: At Aweskiis, we prioritize your satisfaction. Our Refund and Return Policy is designed to provide you with a transparent and hassle-free experience when you shop with us. Please read the following carefully to understand how we handle refunds and returns.

Eligibility for Returns:

1. Damaged or Defective Items: In the rare event that your product arrives damaged or defective, please contact us within 7 days of receiving your order. We will arrange for a replacement or offer a full refund.
2. Incorrect Items Received: If you receive the wrong item, please notify us immediately. We will coordinate the return and send you the correct item as quickly as possible.

Return Process:

1. Contacting Us: To initiate a return, please reach out to our customer support team at contact@aweskiis.com. Provide your order number, details of the item(s) you wish to return, and the reason for the return.
2. Approval and Instructions: Once your return request is approved, you will receive detailed instructions on how to return the item(s). Please follow these instructions carefully to ensure a smooth process.
3. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a mistake on our part. We recommend using a trackable shipping service to ensure the safe return of your item(s).

Refund Processing:

1. Inspection: Upon receiving your returned item(s), we will inspect them for any damage or defects.
2. Refund Options: If the return is approved, you can choose between a refund to your original payment method or store credit. Refunds will be processed within [X] business days.

Conditions for Returns:

1. Items must be in their original packaging, unused, and in the same condition as received.
2. Returns must be initiated within 30 days of the purchase date.

Exclusions:

1. Customized or personalized items are non-refundable unless they are damaged or defective.
2. Final sale items are not eligible for return.

Contact Us: If you have any questions or concerns about our Refund and Return Policy, please contact us at contact@aweskiis.com. We are here to assist you and ensure your experience with Aweskiis is exceptional.

Last Updated: [Date]

Need help?

Contact us at {email} for questions related to refunds and returns.